PHILIPS BLUETOOTH ON-EAR HEADPHONE BLACK

1. The headphones may be connected to a previously paired device. Turn off the connected device or move it out of range. 
2. Pairing may have been reset or the headphones have been previously paired with another device. Pair the headphones with the mobile phone again as described in the user manual (See 'Pair the headphones with your mobile phone' on page 4 of the user manual).

Make sure the headphones are in pairing mode. 

1. Follow the steps described in this user manual (see 'Pair the headphones with your mobile phone' on page 4 of the user manual). 
2. Make sure that the LED light flashes blue and white alternately before you release the bluetooth button. Do not stop holding the button if you see the blue LED only.

• When the headphones are powered off, press and hold for 10 seconds. 
• The headphones are powered on, entered the pairing mode and then powered off. 
• The factory setting is reset.

The battery level is low. Charge the headphones.

The Bluetooth is disabled. Enable the Bluetooth feature on your mobile phone and turn on the mobile phone before you turn on the headphones.

The Bluetooth device is out of range. Reduce the distance between your headphones and Bluetooth device, or remove obstacles between them.

If you are unable to resolve the issue, then please either call us using the phone number on this page OR click HERE to arrange a return or exchange.