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Shark Lift-Away 2 in 1 Steam Pocket Mop S3901

Product details

  • Brand: Shark
  • Catalogue number: 406/9078
  • Manufacturer's number: S3901UK

Shark Support

UK: Eire:
0800 862 0453 +44 800 862 0453
Mon-Fri: Sat: Sun:
9am to 5:30pm 9am to 7pm 10am to 6:30pm

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FAQs

  • Your steam mop should be securely plugged into an electrical outlet only. 
  • Check your fuse or breaker.

If your unit still does not work, give us a call at: Freephone 0800 781 7831.

Is there water in the water tank? If not, add water to your steam mop following instructions on page 5 of the user manual. If the unit still does not make steam, follow the instructions on page 17 to clean the nozzle.

Check to see if your cleaning pad is too wet. We recommend you unplug the steam mop and change the cleaning pad. Make sure the cleaning pad is attached correctly.

  • If you have already plugged in your unit, unplug and try a different outlet. This may reset the standby mode. 
  • Add water to the tank and select steam setting by pressing the standby button. 

If your unit still does not work, call the service line: Freephone 0800 781 7831.

The cleaning pad might be dirty. Flip or change the cleaning pad. If you washed the cleaning pad with powder detergent, then your pad could be damaged and require replacement. This could also be an indication of prior soap or grease residue that has accumulated on the floor. As our steam mops use only a small amount of water, it may not be wet enough to rinse off the accumulation that the steam is bringing to the surface. We suggest rinsing the floor with nothing but water, letting it dry, and then steam mopping again with a clean pad. One or more rinses generally removes the residue. A more stubborn case may require you to rinse the floor with a mix of one part vinegar and two parts water.

Make sure the cleaning pad is attached correctly. Check to see if the cleaning pad is excessively dirty. If so, replace the cleaning pad.

If the appliance is not producing steam, please try the following:

  • Try an alternative mains plug socket. 
  • Empty and refill the tank. 
  • Ensure all parts securely fitted. 
  • Check the tank, head, and accessories for any blockages. 
  • Descale the water tank. 

If the issue remains, please contact the relevant support team using the details on this page. 

If the appliance has no power, please try the following:

  • Try an alternative mains plug socket. 
  • Change fuse in plug. 

If the issue persists, please contact the relevant support team using the details on this page. 

If you are missing parts or require a spare part, please contact the Shark Support team on 0800 862 0453.

Opening times:

Mon-Fri: 9am to 5:30pm

Sat: 9am to 7pm

Sun: 10am to 6:30pm

If the unit is leaking, please try the following:

  • Ensure all parts securely fitted. 
  • Check the tank, head, and accessories for any blockages.

If to no avail, contact the relevant support team using the details on this page. 

If the water is not heating up, please try the following:

  • Try an alternative mains plug socket. 
  • Empty and refill the tank. 
  • Ensure all parts securely fitted. 
  • Check the tank, head, and accessories for any blockages. 
  • Descale the water tank. 

If the issue remains, please contact the relevant support team using the details on this page. 

The clicking sound is normal as this indicates the unit is heating up to produce steam. If the clicking remains after a few minutes and no steam is produced, disconnect from power, allow to cool, and gently shake the appliance. Then, switch back on and try again. 

Questions & answers

How-to videos

  • How to Use the Carpet Glider

  • Why Isn't Steam Coming Out of My Mop?

  • Using the Squeegee Tool

  • How to Attach the Flat Scrubber Tool

  • Using the Direct Steam Nozzle

  • How to remove limescale

  • How to change your plugs fuse

Interactive Help

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.