Skip to main content
MACBOOK PRO 13.3'' I5 8GB 128GB SLVR

Product details

  • Brand: Apple
  • Catalogue number: 392/5508
  • Manufacturer's number: MF839B/A

Apple Support

UK: Eire:
0800 107 6285 1800 804 062
Mon-Fri: Sat-Sun:
8am to 9pm 9am to 6pm

Email me this page

Enter your email address to have this page emailed to you *

* This form collects your email address purely for the purpose of enabling us to send you the link to this support page. We do not retain or indeed use your email address for any other purposes.

FAQs

Don™t attempt to replace or remove the battery yourself you may damage the battery, which could cause overheating and injury. The lithium-ion battery in MacBook Pro should be replaced by Apple or an authorized service provider, and must be recycled or disposed of separately from household waste. Don™t expose your MacBook Pro to extreme heat sources, such as radiators or fireplaces, where temperatures might exceed 212°F (100°C). Don™t incinerate the battery.

Charge MacBook Pro only with the included 60W or 85W MagSafe 2 Power Adapter, or with other third-party cables and power adapters that are compatible with MagSafe 2 and are compliant with applicable regulations. Using damaged cables or chargers, or charging when moisture is present, can cause fire, electric shock, injury, or damage to MacBook Pro or other property. When you use the included 60W or 85W MagSafe 2 Power Adapter to charge MacBook Pro, make sure that the AC plug or AC power cord is fully inserted into the power adapter before you plug the adapter into a power outlet.

When cleaning the outside of your MacBook Pro and its components, first shut down your MacBook Pro, and then unplug the 60W or 85W MagSafe 2 Power Adapter. Then dampen a clean, lint-free cloth to wipe the MacBook Pro exterior. Avoid getting moisture in any openings. Don™t spray liquid directly on the computer. Don™t use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide that might damage the finish.

To clean your MacBook Pro screen, first shut down your MacBook Pro and unplug the 60W or 85W MagSafe 2 Power Adapter. Dampen a clean, lint-free cloth with just water and wipe the screen. Don™t spray liquid directly on the screen.

Charge MacBook Pro only with the included 60W or 85W MagSafe 2 Power Adapter, or with other third-party cables and power adapters that are compatible with MagSafe 2 and are compliant with applicable regulations. Using damaged cables or chargers, or charging when moisture is present, can cause fire, electric shock, injury, or damage to MacBook Pro or other property. When you use the included 60W or 85W MagSafe 2 Power Adapter to charge MacBook Pro, make sure that the AC plug or AC power cord is fully inserted into the power adapter before you plug the adapter into a power outlet.

How-to videos

  • How to Fix Charging Issues on a Phone or Tablet

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.