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GARMIN VIVOACTIV

Product details

  • Brand: Garmin
  • Catalogue number: 392/3706
  • Manufacturer's number: 010-01297-00

Garmin Support

UK: Eire:
0808 238 0000 +44 808 238 0000
Mon-Fri: Sat-Sun:
8:30am to 5:30pm Closed

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FAQs

Since terms like waterproof and water-resistant can be confusing and interpreted in different ways, Garmin has manufactured devices with standardized water ratings. A description of these ratings as well as suitable and unsuitable activities for these devices can be found here.

While the epix, fenix 3, Forerunner 920XT, vivoactive, vivofit, vivofit 2, and vivosmart will track sleep activity during your normal sleep time, it will only include additional rest periods as nap time in your total sleep time when you place the device in to sleep mode. These separate rest periods will not be added to the graph. 

When you initially set up your device, you would have been prompted to enter your normal sleep time. It will use this information to determine sleep time for the graph in the Sleep Widget, (Both website and mobile app) or full sleep page*. If you put the band in to sleep mode, either at night or during additional rest periods, (i.e. naps) it will use this information for your total sleep time and the nap time will be shown as separate sleep time for that day when viewing this on the full "SLEEP" page. (e.g. Total sleep: 8 hours + 30 min Nap.)

The vivoactive and vivosmart get date and time information from a connection with your compatible mobile device using the Garmin Connect Mobile app. If the device is not paired to a mobile device, date and time will need to be set manually through the device. 

To set date/time for mobile device on vivoactive: 

  1. Press Action (right button)
  2. Tap Settings
  3. Tap System
  4. Tap Clock 
  5. Tap Set Local Time 
  6. Tap Mobile Device (if necessary) 

To set date/time for mobile device on vivosmart: 

  1. Double tap screen to wake up device 
  2. Press and hold screen 
  3. Swipe left to right 
  4. Tap clock icon 
  5. Tap arrow to select Mobile Device (if necessary) 

Your device will now be set to sync time with your mobile device.

If you can’t hear sounds on your phone, check the following: 

  • Check that the volume is turned up. 
  • Check that silent mode has not been available. 
  • Inspect the speakers for any visible debris that may be blocking the sound. Remove with a soft brush if necessary. 
  • Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds. 
  • If the sound issue only occurs on a specific app, check for any app updates. 
  • Check your phone for any software updates. If available, update the software. 
  • If your phone has Do Not Disturb mode, try turning this off. This mode silences sounds and notifications. 
  • If you are using headphones, check that the headphones are secure in the phone. If necessary, try another pair of headphones to determine if the headphones are not producing sound rather than the phone. 
  • Check if your phone is connected to another Bluetooth device and disconnect if necessary for the sound to come out of the phone direct. 
  • Perform a Factory Reset. Please note, this will erase all data and settings from your phone. 

Click here to read our full article on what to do if you can't hear sounds on your phone.

If you can’t send text messages from your phone, check the following: 

  • Check that you have sufficient signal by looking at the signal strength. 
  • Visit your network provider’s website to check if there are any disruptions in your area. 
  • Check that the Short Message Centre (SMSC) number is correct in your phone. Contact your network provider to get the correct number. 
  • If using a specific messaging app such as WhatsApp or Facebook Messenger, check for any updates or any software settings. 
  • Ensure your phone has not run out of storage. If it is full, it will hinder the ability to send messages. 
  • Check that the Access Point Name (APN) settings are correct. Contact your network provider to get the correct settings. 
  • Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds. 
  • Try the SIM card in another phone to check if it is an issue with the SIM itself. 

If the issue remains, we recommend contacting your network provider for further support. 

If you can’t make calls, but you can receive them, check the following: 

  • Check that you have sufficient signal by looking at the signal strength. 
  • Visit your network provider’s website to check if there are any disruptions in your area. 
  • Check that you have not accidentally activated call restrictions such as call-blocking. 
  • If you have a prepaid SIM, check that you have sufficient balance and top up if necessary. 
  • If you are in an area where you should be roaming, check that your roaming settings are enabled. 
  • If you use Voice over LTE (VoLTE) check that this is turned on. 
  • Check that your network settings are up to date. Contact your network provider for the latest settings.  
  • Try the SIM card in another phone to check if it is an issue with the SIM itself. 
  • Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds.

If the issue remains, we recommend contacting your network provider for further support. 

If your mobile data isn’t working, check the following:

  • Check that you have sufficient signal by looking at the signal strength. 
  • Visit your network provider’s website to check if there are any disruptions in your area. 
  • Check that mobile data is turned on. 
  • If you are roaming, ensure that you your roaming settings are correctly configured.  
  • Check that the Access Point Name (APN) settings are correct on your phone. 
  • If you have set a data usage limit on your SIM or phone, check to see if this has been reached. 
  • Try the SIM card in another phone to check if it is an issue with the SIM itself. 
  • Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds.

If the issue remains, we recommend contacting your network provider for further support. 

Questions & answers

How-to videos

  • Pairing With Your Smartphone

  • Using a Built-in Activity App

  • Receiving Smart Notifications

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.