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Beats by Dr. Dre Solo 2.0 On-Ear Headphones - Red

Product details

  • Brand: Beats
  • Catalogue number: 268/6044
  • Manufacturer's number: MH8Y2ZM/A

Beats Technical Support

UK: Eire:
0800 028 2329 1800 946 531
Mon-Fri: Sat-Sun:
8am to 9pm 9am to 6pm

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FAQs

  1. Make sure the 3.5mm audio jack is fully plugged in with the L-shaped input connected to the audio source. 
  2. Check that your audio source is on and working correctly. 
  3. If your audio source is a computer or laptop, try adjusting the configuration settings so that it works with your Beats. 
  4. If problems persist, try a different audio source and an alternate cable.

Remember to install the latest software updates on your device. The inline remote/mic may have limited functionality with devices that don™t run iOS.

Turn the source volume down. Yes, it's really that easy.

  1. Make sure the headset plug is securely connected and that the socket is clean and clear. 
  2. Check that the microphone is located on the back of the remote and isnt blocked or covered. 
  3. Make sure the straight-end of the plug is connected to the headphones and the angled L-shaped plug is connected to the audio source.
Check the headset plug to ensure that it is securely connected.
Remember to install the latest software updates on your device. The inline remote/mic may have limited functionality with devices that don’t run iOS.

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.