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Lg Lifeband Touch Fitness Tracker - Medium

Product details

  • Brand: LG
  • Catalogue number: 214/9172
  • Manufacturer's number: FB84-BM

LG Support

UK: Eire:
0344 847 5454 01 6869 454
Mon-Sat: Sun:
9am to 6pm Closed

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FAQs

1) Check the product components. 2) Search for LG Fitness on Play store(Android) or App store(iphone) and install it. 3) Register the LG Lifeband Touch in LG Fitness app and sign up. 4) Wear LG Lifeband Touch and measure your activity or workout. 5) Check detailed information about your activity or workout on LG Fitness app.
It takes 3 hours to charge the battery. You can charge using USB connecting gender. LED Indicator lights turn red while charging. If the smartphone is not connected and Bluetooth connection is turned off, the battery power can last for approximately 5 days, if connected, 2 days. The lack of the battery icon appears when charging is needed.
After the battery is dead, the data is not saved but the previous data remains. When resynchronizing with smartphone after discharging, you can check the previous record through the app, but workout information is deleted on the device screen.
When you expose the device to very cold or very hot temperatures, the useful charge may be reduced. The battery is consumable and the useful charge will get shorter over time.

If you can’t hear sounds on your phone, check the following: 

  • Check that the volume is turned up. 
  • Check that silent mode has not been available. 
  • Inspect the speakers for any visible debris that may be blocking the sound. Remove with a soft brush if necessary. 
  • Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds. 
  • If the sound issue only occurs on a specific app, check for any app updates. 
  • Check your phone for any software updates. If available, update the software. 
  • If your phone has Do Not Disturb mode, try turning this off. This mode silences sounds and notifications. 
  • If you are using headphones, check that the headphones are secure in the phone. If necessary, try another pair of headphones to determine if the headphones are not producing sound rather than the phone. 
  • Check if your phone is connected to another Bluetooth device and disconnect if necessary for the sound to come out of the phone direct. 
  • Perform a Factory Reset. Please note, this will erase all data and settings from your phone. 

Click here to read our full article on what to do if you can't hear sounds on your phone.

If you can’t send text messages from your phone, check the following: 

  • Check that you have sufficient signal by looking at the signal strength. 
  • Visit your network provider’s website to check if there are any disruptions in your area. 
  • Check that the Short Message Centre (SMSC) number is correct in your phone. Contact your network provider to get the correct number. 
  • If using a specific messaging app such as WhatsApp or Facebook Messenger, check for any updates or any software settings. 
  • Ensure your phone has not run out of storage. If it is full, it will hinder the ability to send messages. 
  • Check that the Access Point Name (APN) settings are correct. Contact your network provider to get the correct settings. 
  • Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds. 
  • Try the SIM card in another phone to check if it is an issue with the SIM itself. 

If the issue remains, we recommend contacting your network provider for further support. 

If you can’t make calls, but you can receive them, check the following: 

  • Check that you have sufficient signal by looking at the signal strength. 
  • Visit your network provider’s website to check if there are any disruptions in your area. 
  • Check that you have not accidentally activated call restrictions such as call-blocking. 
  • If you have a prepaid SIM, check that you have sufficient balance and top up if necessary. 
  • If you are in an area where you should be roaming, check that your roaming settings are enabled. 
  • If you use Voice over LTE (VoLTE) check that this is turned on. 
  • Check that your network settings are up to date. Contact your network provider for the latest settings.  
  • Try the SIM card in another phone to check if it is an issue with the SIM itself. 
  • Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds.

If the issue remains, we recommend contacting your network provider for further support. 

If your mobile data isn’t working, check the following:

  • Check that you have sufficient signal by looking at the signal strength. 
  • Visit your network provider’s website to check if there are any disruptions in your area. 
  • Check that mobile data is turned on. 
  • If you are roaming, ensure that you your roaming settings are correctly configured.  
  • Check that the Access Point Name (APN) settings are correct on your phone. 
  • If you have set a data usage limit on your SIM or phone, check to see if this has been reached. 
  • Try the SIM card in another phone to check if it is an issue with the SIM itself. 
  • Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds.

If the issue remains, we recommend contacting your network provider for further support. 

Questions & answers

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.