Philips Gc3809/30 Azur Performer Steam Iron

IMPORTANT: Use Calc-clean function every 1 month to prolong the life of your iron. If water in your area is very hard, or you see scales coming out from the soleplate during ironing, use this function more frequently.

1 Make sure the iron is unplugged and the steam slider is set to dry setting.

2 Fill the water tank to the MAX indication.

Do not pour vinegar or other descaling agents into the water tank.

3 Plug in the iron and set the temperature dial to MAX.

4 Unplug the iron when the temperature light goes out.

5 Hold the iron over the sink. Keep pushing the calc clean button and gently shake the iron forth and back until all water in the water tank has been used up.

Scales is flushed out, steam and boiling water also come out of the soleplate.

Note: Repeat steps 2 to 5 if the water that comes out of the iron still contains scale particles.  6 Plug in the iron and let the iron heat up to dry the soleplate.

7 Unplug the iron when the temperature indicator light goes out.

8 Move the iron gently over a piece of cloth to remove any water stains on the soleplate.

Please check below scenarios:

1. You have set a temperature that is too low. Set the temperature according to the fabric that you are ironing.

2. You are ironing without steam. Fill the water tank and set the steam slider to steaming mode.

3. For stubborn creases, press and release the steam boost trigger for a powerful boost of steam to remove stubborn creases. Repeat if necessary.

4. For stubborn creases, use the spray function to moisten the particular spot and iron over it. Repeat if necessary.

Please check below scenarios:

1. You have overfilled the water tank. Do not fill the water tank beyond the MAX indication. Pour excess water out of the water tank.

2. You have not closed the water tank lid properly. Press the lid until you hear a click.

Please check below scenarios:

1. There is not enough water in the water tank. Fill the water tank.

2. The steam slider is set to ‘no steam’. Set the steam slider to ECO or steaming mode.  3. The selected temperature is too low to produce steam. Set the temperature to 2 dots and above which is within the Auto steam blue band.

Please check below scenarios:

1. The steam slider is set to ECO or steaming mode. Set the steam slider to ‘no steam’.

2. You have put the iron in horizontal position with water still left in the water tank. Empty the water tank

Press and release the steam boost trigger for a powerful boost of steam to remove stubborn creases.

Please note that steam boost is not available at 1-dot & 2-dot temperature setting

Please check below scenarios:

1. You have not closed the water tank lid properly. Press the lid until you hear a click.

2. You have put a chemical into the water tank. Rinse the water tank and do not put any perfume or chemical into the water tank.

3. You have used the steam boost function too often within a very short period. In this case, wait for a few seconds before you use the steam boost function again.

4. You have used the steam boost function at a too low temperature. In this case, set an ironing temperature at which the steam boost function can be used (●●● to MAX).

If above does not help, please contact the Consumer Care center in your country. You can find the contact details in the world wide guarantee leaflet.

Fabrics can acquire shiny patches if they are ironed at high temperatures especially if the garment surface ironed is uneven, such as pocket or fold line below the garment.

The shine or imprint is not permanent and will come off if you wash the garment.

Avoid ironing over seams or folds or you can place a cotton cloth over the area to be ironed to avoid imprints. Ironing the article inside out will also help avoid shiny patches. You can also try a lower temperature setting.

The spray function should not be used on delicate fabrics because it could cause stains.

Please click here for the Philips troubleshooting tool. If you are unable to find a solution to your problem, we will guide you in booking a repair or exchange of your product in one of the Philips Authorised Service Centers.

If you are unable to resolve the issue, then please either call us using the phone number on this page OR click HERE to arrange a return or exchange.